Description
Job Description
Big Brothers Big Sisters of Big Sky Country has been serving the youth of Southwest Montana for over 50 years. Our mission is to create and support one-to-one mentoring relationships that ignite the power and promise of youth.
Overview of Position
The Program Manager is responsible for delivering and supporting Big Brothers Big Sisters of Big Sky Country (BBBS-BSC) mentoring programs, which may include community-based, site-based, and match-support models. While this role is designed to be responsive to program needs as they evolve, the current primary area of responsibility is the Gallatin Valley, with a particular emphasis on community-based mentoring programs.
The Program Manager serves as an engagement and outreach specialist, building BBBS-BSC’s visibility in the Gallatin Valley and actively recruiting volunteer mentors (Bigs) and youth (Littles). This role works closely with local government, schools, families, businesses, and community partners to grow awareness of BBBS-BSC and strengthen community relationships.
Core responsibilities include outreach and recruitment, enrollment and screening of Bigs and Littles, match facilitation, and ongoing match support to ensure safe, high-quality mentoring relationships. The Program Manager also plans and executes match activities, volunteer events, community presentations, and recruitment events that foster connection and strengthen engagement with the organization.
This position may lead or support BBBS-BSC fundraising and community engagement events, including serving as a primary staff lead for certain signature events. As part of the BBBS-BSC Program Team, this position may need to offer and support other Program Managers roles as well, offering help in the other program locations (Livingston, Ennis, Billings and Big Sky).
This role requires a high-level of customer service and organization, focusing on youth safety and youth and volunteer needs throughout the program. The Program Manager helps create a welcoming, mission-driven experience for youth, families, and volunteers while contributing to a collaborative and supportive team culture.
Salary and Benefits
The Bozeman Program Manager reports directly to the Program Director.
The salary range is from $38,000-$41,000 per year, based on a 32-40 hour work week, as workload necessitates.
BBBS provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability.
Interested in this opportunity? Please send a resume to danielle@bbbs-bigskycountry.org
Requirements
Role Responsibilities and Duties
Serve as a visible ambassador for BBBS–BSC in the Gallatin Valley by building and maintaining relationships with schools, youth-serving organizations, businesses, and community partners to increase program awareness and referrals. Represent BBBS–BSC through outreach presentations, community meetings, coalitions, and events to strengthen organizational presence and support sustainable Big and Little recruitment pipelines.
Follow BBBS Standards and Service Delivery Model for all program steps that are outlined by the BBBS National office.
Manage Big & Little recruitment through outreach events, tabling events, and other networking opportunities.
Manage enrollment of Bigs & Littles, including interviews, assessments, reference checks, and background checks while updating the SalesForce platform in a timely manner.
Facilitate matching process, supervision, closure, and match support for program participants.
Assign and facilitate (if applicable) online trainings for Bigs & Littles.
Coordinate and oversee program activities in the assigned service area (currently, Gallatin County), ensuring child safety at all times.
Develop and execute a calendar of community events including Match Activities, Big Meet-Ups, and an annual Match Appreciation Event in collaboration with the program team.
Ensure that any problems and/or questions from youth, volunteers, parents/guardians, teachers, and school administration are promptly and courteously resolved.
Collaboratively work as a team member with our other Program Managers and Match Support Specialist, as well as other BBBS staff.
Proactively and professionally communicate with other team members in person and across a number of virtual platforms (e.g. Gmail, Slack, etc.)
Evaluate impact through baseline data and seek to continually grow and adapt programming to serve identified youth and community needs.
Other Responsibilities
Work in close coordination with other BBBS team members to coordinate efforts as needed.
Provide program coverage and support in other BBBS-BSC service areas as needed to ensure continuity of services and team effectiveness.
Participate in agency-wide initiatives, training, and cross-functional projects as assigned.
Help with office and administrative tasks as assigned.This may include, but is not limited to running errands for the office, ordering/picking-up office supplies and helping distribute posters for upcoming events/enrollments.
Support fundraising events, community donations, etc.
Participate in BBBS staff and program meetings and retreats.
Other duties as assigned.
Knowledge, Skills, and Abilities
The person in this position must demonstrate strong written and verbal communication, attention to detail, and organizational & time management skills. Ability to confidently apply strong interpersonal and social-emotional skills with adults and youth in a range of cultural environments. Possess the ability to work independently and collaboratively. General awareness of resources available in the community. Knowledge of best practices in Child Safety, Trauma-Informed Care, and Equity and Inclusion (BBBS will provide further training in these areas).
Education and Experience
Bachelor’s degree from an accredited college or university (social services, education, human resources, or related field preferred) or at least one year experience with social service organizations.
Physical demands/Work Environment
Must have reliable transportation, valid driver’s licence and suitable insurance. Required to travel on occasion to meet agency needs. Must be able to pass a background check. This is a full-time hybrid position that may include time working from the Bozeman and Livingston offices, with the flexibility to work remotely. Employees in this role must maintain a home workspace that allows for confidential communications and the protection of sensitive information.
