Description

Job description:

Member Experience Manager - Kalispell, MT (Northwest Montana Region)

Pay: $40,000 - $42,000/year DOE

Are you passionate about building relationships, strengthening communities, and creating opportunities for youth to thrive? Do you enjoy getting outside, connecting with people, and helping young people explore the world around them?

The Member Experience Manager (MEM) is responsible for growing and supporting Girl Scout membership throughout the Northwest Montana region. This role combines community outreach, volunteer management, membership growth, program coordination, and relationship-building to ensure girls and volunteers have a positive and successful Girl Scout experience.

This position offers the opportunity to work with both the community and outdoors, creating hands-on experiences that encourage girls to explore, learn, lead, and build confidence. The MEM also helps advance STEM and outdoor initiatives by connecting girls with opportunities to engage in science, technology, engineering, and math, as well as outdoor education, exploration, and skill-building.

Working closely with volunteers, schools, community organizations, and families, this position develops and implements strategies that increase membership, strengthen retention, and expand access to Girl Scout opportunities.

The MEM serves as both a coach and resource for troop leaders while cultivating partnerships that help bring the Girl Scout experience to more girls across the region.

MEMBER EXPERIENCE MANAGER

Membership Growth & Recruitment

Develop and implement year-round membership recruitment strategies
Identify and engage new communities, schools, and organizations to expand Girl Scout participation
Meet established membership and retention goals for both girls and adult volunteers
Analyze local trends and identify opportunities for membership growth
Represent Girl Scouts and engage directly with the public throughout the Northwest Montana region, including at community events, fairs, schools, and other public gatherings by tabling, engaging with families, answering questions, hands-on recruitment activities, and creating opportunities for new members to connect with Girl Scouts of Montana and Wyoming.

Volunteer Recruitment & Support

Recruit, onboard, train, and support adult volunteers and troop leaders
Serve as the primary point of contact for troop leaders within your region
Provide coaching, problem-solving, and ongoing support to volunteers
Connect volunteers with resources, training, and leadership development opportunities
Monitor volunteer engagement and identify strategies to improve retention and satisfaction

Community Partnerships & Outreach

Build and maintain relationships with schools, community organizations, businesses, and other stakeholders
Develop partnerships that increase awareness of Girl Scouts and expand access to programming
Represent GSMW at community events, networking opportunities, and outreach activities
Identify innovative opportunities for collaboration and community engagement

Strategic Planning & Service Delivery

Implement and assess membership support strategies across assigned regions
Track performance metrics and evaluate effectiveness of recruitment and retention efforts
Recommend improvements and innovative approaches to better serve girls and volunteers
Maintain accurate records and reports related to membership and volunteer engagement

*** Frequent travel within the Northwest MT region is required. This position includes regular time out in the community and may include outdoor, hands-on, and STEM-focused activities***

Excellent Benefits Package includes:

Medical Insurance
Dental Insurance
Vision insurance
Group Life and AD&D
Medical FLEX Spending Account
Generous Holidays
Generous Paid Time Off
403(b) Retirement Savings Plan with Employer Match

For details, a full job description, and to apply, go to www.gsmw.org/careers

To be considered for the position: Please submit the GSMW Online Employment Application accessible through the link on the website.

Please note: All positions are open until filled

Job Type: Full-time

Requirements

The Qualified Candidate will have:

Bachelor’s degree in related field, prior experience in sales, marketing, community relations, and/or equivalent combination of education and experience

Strong working knowledge of Windows Office products preferred

Valid driver’s license required with clean driving record

Previous non-profit experience preferred